Customer chat where people and AI work together

Teamwork

People and AI, one conversation

Customers, your staff and AI agents talk in the same conversation. The AI can answer first, and someone from your team can step in at any moment.

• A customer can ask for a person at any time. Your team gets a private handoff note, so the customer does not have to repeat themselves.
• Staff reply from the Chatwoot inbox that Hamnivo connects to. When a person takes over, the AI stops, and replies it was still writing are not sent.
• Every message shows who wrote it: the AI assistant or a support agent. The AI never pretends to be human.
• Coming Connecting the AI model you choose. For now, AI replies come from a built-in test model.
• Coming A Hamnivo workspace for your team, with private notes and specialist AI agents you can invite.

Memory

Memory with consent Coming

Hamnivo will remember details that help, such as a customer’s preferred language, only where you allow it. People will be able to see what it remembers, correct it and delete it.

• You set the scope: one conversation, one customer or one team.
• Each remembered detail keeps its source and date. A correction replaces the old fact.
• Learning from past conversations needs separate consent.

Developers

Built for developers

Hamnivo is API-first. The chat widget, the SDK and your own code all use the same public API.

• One script tag adds the chat to your website. The chat itself loads only when a visitor opens it.
• A REST API described in OpenAPI 3.1, with an interactive reference on your own server.
• A JavaScript and TypeScript SDK for building your own chat interface.
• Live updates that carry on after a dropped connection.
• Coming Webhooks, so your own systems can react to conversations.

Languages

Every language your customers use

People write in the language they think in, and many mix two. Hamnivo is built for that from the start.

• The chat widget works in English, Arabic, Hindi and Urdu.
• Arabic and Urdu read right to left, while order numbers and codes keep their own direction.
• Coming Understanding Hinglish and Roman Urdu, the way people really type them.
• Coming A translation next to each original message, for customers and staff.

Native speakers have not yet reviewed the widget’s Arabic, Hindi and Urdu text.

Commerce

Checkout inside the chat Coming

Customers will be able to choose a product, check the total and pay without leaving the conversation.

• Nothing is bought until the customer confirms it.
• Staff approve exceptions, such as a refund outside your policy.
• Prices and totals come from your store, not from the AI.
• An order counts as paid only after your payment provider confirms it.